Retail Auto Attendant
Increase Caller to Shopper Conversion
Prospective shoppers call your stores every day. Callers that quickly and conveniently obtain needed information will likely be walking into your store to shop. Frustrated callers, on the other hand, often simply hang up and call a competing store. Increasing caller-to-shopper conversions and improving store team productivity are two reasons thousands of stores count on Indyme’s retail-oriented auto attendant for answering and routing valuable inbound calls.
Features that retail stores and their callers appreciate
Indyme works closely with each retailer to optimize system configuration to meet the needs of the store’s callers and team. This analysis includes an understanding of communication devices used in the stores, store staffing strategy during all hours, call service strategy, special communication needs, and other factors. While resulting configurations vary by retailer, the following features typically contribute to the final solution.
Versatile Routing and Notification Options
Once the desired destination or type of assistance a caller desires is determined, it is the system’s job to make that connection as efficiently as possible. This may be as simple as routing the call to a wired or wireless phone. However, it could also involve notifying team members via 2-way radios, pagers, overhead speakers, or other devices. Whatever your stores communication method(s), Indyme can efficiently connect callers with team members.
Auto attendant may route a caller directly to a store phone or notify the store team via
2-way radio, PA, or other means to pick up the call; reminders or escalations follow if
not promptly answered.
Hours and Location
Now callers can access information 24/7 without interrupting your store team. Indyme’s unique Calendarized Dynamic Store Hours feature ensures callers receive correct information in a clear and professional voice even when store hours may be quickly changing due to seasonal or holiday factors.
Emergency and Promotional Messages
Quickly add or update a greeting message segment in one or hundreds of stores.
Application examples include:
Promos – “Special of the week” or other promotional message either in the main greeting message or offered as a menu selection.
Special Messages - Provide callers with the latest update on store hours, product availability, and so forth due to snow closures, approaching hurricanes, heavy demand on a hot product, etc.
Employee Schedule – Employees can call 24/7 to hear the current schedule to avoid interrupting the store team with work hours requests.
Chain-wide Administration – Store hours and other variables current
Indyme’s Enterprise Web Services enables corporate personnel to update store hours, messages, and other variables at one, hundreds, or even thousands of stores.
Chain-wide store hours administration is one tool available through Indyme Enterprise
Web Services that efficiently updates one store, a group of stores, or stores throughout the chain.
Metrics that reveal caller experiences
Reports generated from data retained on each inbound call provide chain-wide insight on where callers desire to be routed, how long before they are assisted, how often they abandon the call, and more. These are the metrics that help optimize call processing and team performance in the caller to shopper conversion quest.
Works with most phone systems
Whether it’s an older analog or a new VoIP system, the Indyme Call Processing solution can probably interface with your store’s telephone system. This can be especially helpful for chains with a mixed array of telephone systems since it can provide a consistent caller experience and a chain-wide method of auto attendant administration despite underlying telephone system variations.
Click to contact: Learn how to convert more callers to shopers. Contact us today!
