Global provider offers telephony solutions with integrated Indyme Solutions technology.

Avaya, Inc., a leading global provider of business communications applications, systems and services, partners with Indyme Solutions designed to help retailers improve customer service, reduce costs and increase wo4rker productivi8ty through intelligent communications.  This is part of Avaya's strategy to deliver Internet protocol (IP) telephony solutions tailored to specific industries, offering them in an easy way to embed communication applications into a business framework.

Avaya works with partner Indyme Solutions, a leading developer of retail communication solutions, to bring voice integration powered by Avaya Communication Manager software to Indyme's line of wireless, in-store shopper callboxes.  These callboxes improve in-store customer experiences by enabling shoppers to instantly request live assistance from associates in the store.

Through Avaya Session Initiation Protocol (SIP) interoperability, this solution can be improved with two-way communication, and eventually call center integration, allowing customers in a store aisle to interact with a product specialist based anywhere in the world.

Indyme is a member of the Avaya DeveloperConnection program, an initiative to develop market and sell innovative third-party products that inter-operate with Avaya technology.

For more information about this partnership, contact a Indyme representative here.