Customer Assistance Technology to Support Retailer’s Service-Focused Strategy.

Indyme launched a chain-wide deployment of its customer assistance callbox solution into a major drug chain's 5,777 U.S. stores.  This implementation plays a key role in supporting this major drug chain’s service-focused strategy; by empowering shoppers with press-of-a-button access to service throughout their stores.

Developed to enhance the shopping experience through service improvements, Indyme callboxes are high-visibility, wireless, compact units that, when pressed, instantly alert store personnel that shopper assistance is needed in a particular area. 

The Indyme callbox system seamlessly communicates with retailers' existing store devices—PDA, in-store phone, walkie-talkie, PA system--and provides comprehensive shopper usage and team response reporting.

To date, over 20,000 retail operations, throughout North America, have installed Indyme’s callbox solutions.  The latest models are available with 300 MHz, 900 MHz and wireless 802.11 technologies that allow more communication capabilities (such as bi-directional communication) within the store environment.  Click here to see Indyme’s entire lineup of callbox solutions.

"Consider this statistic – over sixty two percent of U.S. shoppers have reported abandoning purchases because immediate sales assistance could not be found," stated Steve Deal , chief executive officer of Indyme. "The deployment of callboxes throughout this retailer’s 5,777 U.S. stores demonstrates the importance placed on customer service.  Callboxes are employed technology that ensures shoppers always have access to service."

 * Drug store chain asked to have their name withheld from article.  For information regarding this retailer, please contact us for the complete story.