Company executives are pleased that shrink has drastically been reduced throughout stores.

The Loss Prevention Group of a major, leading apparel retailer* had a challenge.  How do you combat instances of shrink and lack of guest services in an area that is not typically manned during business hours? 

 This retailer’s previous method to combat theft was merely to lock the fitting room doors. A doable solution, however should a male customer require assistance, he would have to hail an associate to unlock the door.  There were two challenges to this men’s fitting room scenario. 

 First, a customer must locate a busy associate to unlock a fitting room door.  Secondly, a question of security was raised.  Since an associate is not constantly staffed in the men’s fitting room area, are the fitting room doors being relocked by the associate?

This major retailer* approached Indyme for a solution to this blended loss prevention / customer service concern.  Indyme studied the store’s fitting room process and recommended a call box solution to proactively solve their problem. 

 During the product test period at this retailer’s location, their executive management discovered these benefits of utilizing Indyme technology in the dressing room:

 - The tailor shop is no longer interrupted to assist/open the doors.

- Doors remain locked which limits theft potential.

- Men’s fitting room team is able to greet customers, offer measuring and answer questions vs. unavailable or out of sight.

- Customers are no longer going to the front of the store to ask for help.

- Using the radios the team was balanced and effective with their job.

- The overhead announcement for assistant is clear and professional.

The result of call box technology implementation was deemed successful.  In addition, not only were the retailer’s incidents of shrink reduced, the call box technology’s reporting system was relied on to reveal hourly / daily fitting room activity metrics.  This activity reporting allowed store management to detect trends and staff the area appropriately.  In sum, company executives are pleased with results of call box implementation within a fitting room – “I love this box!” raves a men’s department manager.

*Retailer asked that their name not be mentioned in this release.  Click here to contact an Indyme Representative for the complete story.