Challenge

New regulations and chain-wide policies required additional security around alcoholic beverage areas to prevent the purchase or theft of these items by minors.As a result, locked cabinets were implemented across the chain to achieve compliance. Unfortunately, locked cabinets created a barrier for legal-age consumers to obtain and purchase such products. The result: sales of this high-margin merchandise began to drop significantly.

Solution

This large national grocer came to Indyme with their locked cabinet challenge. The grocer leveraged the Indyme CB440 help button technology and flexible CONNECT StartTM communication platform. Indyme installed the most straight-forward, chain-wide solution: Low-profile, help buttons placed on the outside of the locked liquor cabinet that could provide immediate, on-demand access to a sales floor associate when shopper assistance is needed to open the liquor case.

Result

Within weeks, the tangible results were clear, and the help button program began a chain-wide rollout for the grocer. The grocer immediately experienced an increase in locked liquor cabinet sales, and a full return-on-investment in just 18 months. In addition, this grocer extended their locked merchandise policy to other non-food, high-margin products which further enhanced their loss prevention and compliance initiatives without compromising shopper service and/or sales. “The grocer realized a full return-on-investment in just 18 months!”

Indyme Solutions: 25 Years of serving the retailer!

Now your store team can instantly know when a shopper needs assistance, a cashier needs support, or a perimeter door unexpectedly opens. Instant notification, of events happening around the store, enables quick response to shoppers that builds sales, increases productivity and reduces shrink. Indyme serves shoppers and associates in over 22,000 stores from apparel stores to DIY warehouses, supermarkets to department stores, and drug to discount stores. Small and large stores ranging from single-stores to chains of thousands have discovered the profit-building power of integrated event-driven communication solutions.

About Indyme

Helping you to reduce shrink chain wide, you will find an Indyme Solution in 9 out of the top 10 retail chains, 3 out of the top 5 grocery chains, 2 out of the 3 top drug stores, 2 out of the 3 top DIY centers, 6 out of the top 10 department stores**. Indyme’s Event Response solutions detect events in the retail environment, then instantly notify team members via a wide range of communication devices. Activity reports reveal team performance and enable management to monitor and improve store performance.

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