| Optimizing Service without Additional Staff |
ChallengeA mid-size grocer was experiencing shopper service delays among key departments, and reports were indicating a coinciding reduction in departmental conversions. To solve these problems, the grocer feared they would need to hire additional counter staff to meet the shopper service demand.SolutionThis chain approached Indyme with their shopper service challenge. After consulting with the Indyme team, this grocer decided to implement Indyme’s CB480 countertop shopper help button technology and flexible CONNECT StartTM communication platform to handle their shopper assistance requests. Indyme installed the most straight-forward, chain-wide solution: Countertop-mounted help buttons are placed around the store’s service counters. These help buttons provide shoppers with “on-demand” access to service staff when and where needed, without the need for additional staff.ResultFrustrating shopper service delays have been virtually eradicated, and departmental conversion numbers have shown drastic improvement. Concurrently, because service requests are now communicated at the “point-of-need”, store personnel can focus on their core tasks and summoned when a shopper needs assistance.
Indyme Solutions: 25 years of serving the retailer!Now your store team can instantly know when a shopper needs assistance, a cashier needs support, or a perimeter door unexpectedly opens. Instant notification, of events happening around the store, enables quick response to shoppers that builds sales, increases productivity and reduces shrink. Indyme serves shoppers and associates in over 22,000 stores from apparel stores to DIY warehouses, supermarkets to department stores, and drug to discount stores. Operators of small and large stores ranging from single-stores to chains of thousands have discovered the profit-building power of integrated event-driven communication solutions.
About Indyme
Helping you to reduce shrink chain wide, you will find an Indyme Solution in 9 out of the top 10 retail chains, 3 out of the top 5 grocery chains, 2 out of the 3 top drug stores, 2 out of the 3 top DIY centers, 6 out of the top 10 department stores**. Indyme’s Event Response solutions detect events in the retail environment, then instantly notify team members via a wide range of communication devices. Activity reports reveal team performance and enable management to monitor and improve store performance. Contact
For more information or imagery about this client situation, or other loss prevention solutions provided to other clients, contact Indyme today at 800.829.6141 or +1 858.268.0717
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