Sales Floor

Personal Shopper Assistance When and Where Needed
Promptly providing shoppers with personal assistance not only promotes shopper satisfaction but also builds profits by increasing tickets and customer loyalty. This is especially critical in "Zone 1" service areas in which no service means no sale.

Building a Pleasant and Effective Shopping Environment
Eliminate "chatter" from overhead speakers and, if desired, deliver shopper-focused messaging that increases sales and nurtures a pleasant shopping experience. Related solutions enhance wireless device team communication and provide mechanisms for scheduled and real-time shopper messaging.

Service Counter Solutions

Rapid Support for Service Counter Staff
Service counters, such as jewelry, cosmetics, sporting goods, delis, and others, are critical sales areas.  Excessive wait times often lead to ticket-killing purchase abandonment.  Discreet, rapid, and effective team communication can provide the edge store teams need to ensure available associates are quickly positioned to best serve shoppers.

Prompt Service... even at un-staffed counters!
Many stores stretch their lean staff during slower hours by not continuously staffing every service counter.  Since a counter un-staffed for even a few short minutes risks a sales loss, this solution provides exceptional payback.

The Waiting Shopper:  Empowering Shoppers to Shop!
When there is a wait for service to be completed, such as at a paint counter or pharmacy, empowering shoppers to browse the store increases both customer satisfaction and sales.

Fitting Rooms

Increase the Sales Power of Your Fitting Rooms!
Buying decisions are being made – and lost – in your fitting rooms right now. By providing rushed shoppers with a discreet means to request assistance – perhaps for another size, style, or color – more sales can be closed. Empowering shoppers and associates turns fitting rooms into conversion and ticket-building machines!

Tidy Fitting Rooms are Inviting Fitting Rooms!
It doesn’t seem to take long for a fitting room to get cluttered with hangers, pins, packing materials, tags, and more. A basic task management routine helps ensure your fitting rooms are inspected and cleaned regularly throughout the day.

Measure Fitting Room Traffic and Gauge Conversion Effectiveness
All retailers are aware of the value of shopper conversions and how it can reveal the effectiveness of a given store. Another interesting metric, especially when used in comparison with other similar stores in the chain, can be the conversion rate of shoppers that actually enter fitting rooms.

Inbound Telephone Caller Solutions

Converting More Callers to Shoppers
A caller unable to quickly obtain desired information is likely to call a competing store instead. Indyme’s retail-oriented call processing solution helps solve this problem. You can even use Indyme’s enterprise administration tools to quickly push promotional or emergency messages (such as snow closures) down for callers to hear in some or even all stores.

Improvement Metrics

Indyme systems retain activity data on every event processed by the system. This data reveals response times to shopper assistance requests, speed of answering inbound calls, compliance with restroom inspections, and much more. These metrics provide insight into the shopper experience at each store and foster ongoing improvement chainwide.