Team Efficiency Solutions

Explore Team Efficiency Solutions

Comm Integration
Chainwide Messaging
Call Routing
Task Management
Time Clock Compliance

Communication Integration

Effective and efficient communications are essential to customer satisfaction and team performance. However, store team members often are not all equipped with the same communication devices. For example, 2-way radios may be ideal for certain group communications; yet, mobile store personnel fielding phone calls would be more appropriately outfitted with wireless phones. Likewise, it is not always practical for every team member to carry a communication device. That’s where Indyme’s evolving suite of communication integration products can help. Now even disparate communication devices can work together effectively to get the right information to the right team members promptly and efficiently.

Learn more
Wireless Communication – integration of wireless devices for messaging
ClearPath™ – enables conversation between 2-way radios and telephones
QuickLink Messaging – messaging from network-linked devices or systems
Wireless Alarm Modules – Messaging from devices with switch contact outputs
Pocket Directors – messaging triggering from anywhere in the store
Director Call Boxes – summon assistance with a button press
Director by Phone – message triggering using a telephone
Connect Platforms – systems that orchestrate communication integration

Sales Area I POS Checkout I Loss Prevention I Team Efficiency I Logistics & Facilities

Chainwide Messaging

Indyme’s enterprise layer enables chains to creatively deliver messaging chainwide. For example, during the peak of the shopping season the CEO could send an encouraging personal voice message to be heard by employees in every store 10 minutes before opening time. Or if inclement weather closes stores in a given area, within minutes a message to that effect can be distributed from corporate to the affected stores so calling customers and employees are provided immediate notification. Other variations of message distribution across multiple locations and to various devices can also be supported.

Learn more
In-Store Messaging – announcements to PA, radios, and other devices
Inbound Caller Messaging – Emergency and promo messaging for callers
Enterprise Web Services – push messages chainwide

Sales Area I POS Checkout I Loss Prevention I Team Efficiency I Logistics & Facilities

Call Routing

Automated inbound telephone call routing not only benefits calling customers but also increases the efficiency of store and other company personnel. Enabling employees calling the store to self-route their call avoids unnecessary interruptions of other tean members and saves time for caller. Indyme’s auto attendant integrates with most phone systems and provides efficient call routing in stores using most any combination of wired / wireless phones, pagers, 2-way radios, and WiFi PDA’s.

Learn more
Call Processing – answering and routing inbound calls

Sales Area I POS Checkout I Loss Prevention I Team Efficiency I Logistics & Facilities

Task Management

Basic repetitive tasks can be loaded into Indyme store systems to provide task reminders to specified employees via overhead speakers, wireless phones, 2-way radios, pagers, or PDA's. If desired, confirming actions can be required when the task is completed and compliance results can be rolled up into chainwide reports. These reminders have proven effective for tasks such restroom inspections and merchandise order entry deadline notifications.

Learn more
Task Management - notification and monitoring of task completion

Sales Area I POS Checkout I Loss Prevention I Team Efficiency I Logistics & Facilities

Time Clock Compliance

Complying with the many labor laws of various jurisdictions is, at the very least, challenging. An integrated communication system can help. For example, more consistent and punctual compliance can be achieved by providing a means for employees to promptly obtain management assistance for an over-ride when clocking in/out outside of established variances. A sophisticated time clock system could also be integrated to trigger notifications to employees or managers via 2-way radios, wireless phones, PDA’s, or other devices if a break or end of day clock-out does not occur within prescribed limits.

Learn more
Time Clock Call Box – efficiently summon manager to resolve time in/out issues
QuickLink Time Clock – enables time systems to instantly notify team members

Sales Area I POS Checkout I Loss Prevention I Team Efficiency I Logistics & Facilities

Team Efficiency

Effective teams have a clear plan and the ability to rapidly adjust to changing conditions. Indyme's intelligent event processing and communication integration solution suites provide applications that increase awareness of events requiring response, foster team intercommunication, and increase the efficiency of handling the minute by minute demands of the hectic retail environment. A few of these applications are explored in this section; these and other system capabilities can be readily adapted to meet the unique needs of your store team.

Please select from the solutions categories above to learn more.