Shopper Call Boxes
These wireless service touch points ensure shoppers obtain assistance when and where needed throughout your store
Fitting Room Call Boxes
Another Size? Color? Style? Prompt response to shoppers desiring assistance in fitting rooms helps build tickets and shopper loyalty.
Director Call Boxes
Multi-button call boxes that enable cashiers to instantly summon assistance with the quick press of a button. Also used to triggered pre-recorded promo messages - "Hot French bread now coming out of the oven in our bakery!
Pocket Director Call Boxes
Managers, security personnel, and others can discreetly trigger messages from anywhere in the store. Instantly direct more cashiers to the front, security personnel to the door, lot attendant to pick up carts, additional associates to a busy department, and much more.
People Sensing
Automatic notification that someone has entered a defined area can be used to enhance security (such as unexpected activity in a back room), productivity (customer approaching a POS lane late at night), and sales (shopper browsing in a high margin merchandise area).
Door and Switch Contact Alarms
Wireless modules that accept switch contacts from doors, alarm panels, loading dock buttons, equipment malfunction alarms, panic buttons, and much more. Each alarm instantly triggers notification to store team members as needed.
QuickLink™ Network-Triggered Messaging
Any device on your network can trigger instant messaging to 2-way radios, wireless phones, overhead speakers, and more. Includes POS terminals, customer-facing kiosks, CCTV systems, equipment alarms, and more.
Director by Phone
Trigger assistance messages, such as “Additional cashiers needed”, with the press of a telephone key. Messages instantly route to 2-way radios, overhead speakers, PDA’s, wireless phones, or pagers. Also use to trigger promo messages “Hot French bread!”.
Sales Floor Assistance Phones
Shoppers can use store telephones to ask questions and summon assistance. Indyme’s closed loop call processing module ensures shoppers obtain desired assistance and provides activity reports for management review.
Inbound Call Processing (Auto Attendant)
Provide callers with 24/7 accurate store hours, location, and other information – then route each call to the most appropriate store team member. Indyme’s retail-oriented auto attendant helps convert callers to shoppers and provides chainwide activity data to measure call handling effectiveness.
Scheduled Messaging
Automatically deliver messages to shoppers or store personnel including promotional messages, store closing or pre-opening announcements, special event announcements, and much more.
Task Management
Automatic notification of recurring tasks sent via 2-way radios, PDA’s, pagers, wireless phones, or other devices. Typically includes a closed-loop response method confirming completion and chainwide reporting to monitor compliance.
QuickConnect™ Wireless Communication Integration
Send messages to a wide variety of wireless communication devices, launch interactive wireless device applications, and enable real time communication among disparate communication devices used in many retails stores.
ClearPath™2-way Radio Integration
Use store telephones to talk with associates carrying 2-way radios. No need to provide 2-way radios to every POS station, cashiers can use a store telephone to link into the 2-way radio channel to obtain needed assistance.
Guest Pagers
Customers waiting for a prescription or other service can turn that waiting time into productive shopping time. A guest pager assures them that they will be promptly notified when their order is ready.
Connect™ Platforms
Store-level platforms able to provide a wide range of retail-oriented communication solutions.
Reporting and Administration (Enterprise Web Services)
Many Indyme solutions drive chain-wide activity reports that reveal the effectiveness of customer service and other store initiatives. Enterprise Web Services also provides efficient methods for distributing messages and other chain-wide administration.
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