Shopper Callboxes
Prompt Personal Service When and Where Needed
Right now, a frustrated shopper in your store wants to buy - but is passing on a desired item or, worse yet, leaving without buying anything at all. In fact, a 2007 Deloitte & Touche survey reveals that 52% of shoppers cite difficulty obtaining sales associate assistance as a key reason for purchase abandonments. Shopper Callboxes enable store teams to avoid these losses and even increase tickets by interfacing with customers
when and where assistance is desired.
The 3 Service Zones – where do shoppers really need help?
While service strategies differ among retailers, categorizing areas within the store by likely revenue impact when personal assistance needs are unmet is a key part of ROI identification and system planning.
Click to Contact: Let us help you identify your service zone profile or calculate your ROI!
It starts with the simple and inviting press of a button
A shopper desiring assistance simply presses the HELP button. Your store team is instantly messaged – and notification quickly escalates if the shopper is not promptly served. The responding associate presses the callbox’s RESET button, canceling the request. Response time and other data are logged for reporting and ongoing improvement.
It is part of your team – it talks like you talk!
If your store team communicates using 2-way radios, then that’s how callbox request messages, such as “Assistance needed in housewares”, are delivered. Other popular methods include pagers, wireless phones
(audio or text), WiFi PDA’s, and overhead speakers. Indyme expands integrations as new communication devices become available for retail store use so your system continues to work for your shoppers and team for years to come.
Just the right look for your store
Indyme offers the world’s largest selection of shopper callboxes. Each is ready to be customized with color, artwork, and wording that best complements your store and clearly communicates your desire to serve.
Click to contact: Talk with us for customization hints and assistance!
Mount anywhere – completely wireless!
Place callboxes exactly where shoppers need assistance. Being completely wireless, they mount anywhere and are readily relocated as needs change. You won’t be changing batteries often either – typical battery life of Indyme callboxes is several years.
Special features for visibility, assurance, and more
Many options and accessories enable mounting callboxes most anywhere, increase visibility with bright flashing lights, use local audio messages to assure the shopper assistance is on the way, and much more.
Click to contact: Let us help identify the best options for your store – contact us now!
Turn your callboxes into sales promotion revenue generators
A shopper pressing a callbox button is ready to buy. It’s the perfect time to output a local message assuring the shopper that help is on the way and then promoting any special sales or sponsored brands. For example, a shopper pressing HELP at cameras may hear about the newest camera, a message which may be sponsored by the manufacturer. Messages can be downloaded to callboxes chain-wide using Indyme’s Enterprise Web Services engine.
Reports that promote ongoing improvement
Chain wide callbox activity data can be gathered by Indyme’s Enterprise Web Services engine, which can then generates revealing reports. Sharing this comparative data with store management and teams raises awareness of actual service performance and promotes ongoing improved responsiveness to shopper requests.
Click to contact: Let us explain how Indyme’s Enterprise Web Services promote ongoing store improvement!
Callbox wireless technologies – WiFi and UHF
A minimum system comprises shopper callboxes and an Indyme Connect™ Platform, which routes messaging based on callbox activity. Wireless technology is a key consideration when defining a system:
WiFi – Callbox security-enabled signals route through the store’s wireless (802.11b) network to ConnectTM for processing. Maintenance updates and interactive data also route from Connect to each WiFi callbox.
UHF Radio – Callbox signals route through one or more Indyme receiver/repeaters to ConnectTM for processing. Systems are available in the 300, 400, 800, and 900 MHz bands. Most of these feature bidirectional protocols supporting downloads of maintenance updates and interactive data though some legacy 300 MHz systems are unidirectional.
Click to contact: UHF or WiFi…Let us help you select the right configuration. Contact us today!
