Shopper Assistance Using Sales Floor Service Phones

In addition to shopper callboxes and QuickLink™ powered shopper kiosks, Indyme’s Service Phone application provides yet another way for shoppers to obtain personal assistance on the sales floor

Rapid assistance combined with closed loop monitoring and metrics!
As with other Indyme personal service solutions, a key objective is to ensure that shoppers receive desired assistance as quickly as possible. Depending on a retail operation’s objectives, the actual operating sequence of a Service Phone solution can vary substantially. After a shopper picks up the phone, one or more of the features below are typically involved:

• Offers shopper the choice of speaking with an associate by phone or having an associate come to their location.

• If requesting personal assistance at the location, a closed loop messaging sequence launches to summon the appropriate associate(s); reminders / escalations follow until an associate arrives to assist.

• If an associate assisting the shopper over the phone is unable to complete the assist and elects to direct another associate to the shopper’s location, then the closed loop team notification sequence described above ensures assistance response.

• Data retained on choices the shopper made; how often assistance over the phone was successful; and response time for associate to reach shopper to assist is retained and used for chain-wide reporting of service effectiveness.

Indyme-powered sales floor service phones provide flexible operation, closed loop guaranteed
assistance that can route service requests to virtually any type of communication devices used
by retail stores, and service performance reporting.

Click to Contact: Ask an Indyme Sales Engineer to define a service phone solution for your store(s).