Increasing Caller to Shopper Conversions
Prospective shoppers call your stores every day.
Callers that quickly and conveniently obtain needed
information will likely become shoppers.
Frustrated callers, on the other hand, often simply hang up and call a competing store. Increasing caller-to-shopper conversions and improving store team productivity are two reasons thousands of stores count on Indyme’s retail-oriented auto attendant feature for answering and routing valuable inbound calls.
Made for Retail
Let’s face it, there are a lot of auto attendants available. In fact, most phone systems come with one. Yet, several major retail chains have elected to use Indyme’s retail-oriented auto attendant. These are some of the key features driving that selection:
Efficient chainwide administration
Indyme’s Enterprise Web Services enables corporate personnel to update store hours, messages, and other variables at one, hundreds, or even thousands of stores quickly and easily.
Calendarized Dynamic Store Hours
Store hours schedules can be remotely administered and set months or years in advance. Professionally recorded messages automatically adapt to new hours as they take effect – no need to record and distribute new messages when hours change.
Versatile routing and notification options
Once the desired destination or type of assistance a caller desires is determined, the connection is made as efficiently as possible. This may be as simple as routing the call to a wired or wireless phone. However, it could involve notifying via 2-way radios, pagers, overhead speakers, or other devices.
Metrics that reveal performance
Activity reports enable management to ensure callers are being served promptly.