A Pleasant Shopping Experience Wraps Up at Checkout
A recent America’s Research Group study reveals
that 79% of shoppers have abandoned a shopping
trip due to checkout lines.
Long lines, excessive wait times, and delays frustrate shoppers and translate to lost business. Worse yet, the same study found that 33% of Americans quit shopping a store altogether because they thought its checkout lines were too long.
Checkout Speed of Service – It’s a Team Effort
Consistently fast and friendly checkout is a team effort requiring close coordination only achieved through effective real-time communication. That’s precisely what Smart Response brings to cashiers and the team members supporting them. These solutions include:
Instant Cashier Assistance Messaging:
Cashiers discreetly summon backup, carry out, security, manager, and other needs with a simple button press. While the cashier maintains focus on the shopper and checkout, Smart Response ensures needed assistance is on the way. Cashier buttons are provided through QuickLink™ POS integration or Indyme wireless Director Help Buttons. Activity reports empower management to identify trends and drive optimal performance.
Head Cashier and Manager Instant Messaging
When long lines, cart retrieval, or other needs are spotted, Indyme’s “Pocket Director” empowers a manager to direct the team to that need with a simple button press. These small units easily slip in a pocket or clip to a belt, providing instant discreet message triggering from anywhere in the store.
Cashier Link to Two-Way Radios
Radios are great for team communication – that is, if you have a radio. Indyme’s ClearPath™ changes that. Cashiers are now able to quickly obtain price information or other assistance using a telephone to talk with radio-equipped team members.
Late Night Solutions
24-hour stores face special challenges during slow hours. Smart Response keeps late night store teams aware of shoppers entering the store and approaching POS lanes to ensure prompt assistance even when personnel are busy stocking merchandise.